Interdepartmental HouseKeeping Key-Skills

2 months ago Lala Musa, Pakistan Ad Views:152 Ad ID: 30097

Description

COURSE OBJECTIVE :

House Keeping basically makes the provision of a clean, comfortable and safe environment. As the guest enters the foyer he forms an impression of the establishment from its outward appearance. Then after check-in, the guest comes in to contact with the lift and staircase of the Corridor to reach the allocated rooms or lounge and public areas. By this time he she closely observes the clear lines decor furnishing etc. Thus the prime aim of this well-structured syllabus is to provide a unique balance between theoretical & practical input using advanced teaching aids, followed by six months industrial training providing exposure to the students.

COURSE CONTENT BRIEF:

Housekeeping Operation Introduction Meaning and definition, Importance of Housekeeping Responsibility of Housekeeping department A career in the Housekeeping department Personal Hygiene, Sanitation & Safety Housekeeping Department Organization framework of the Department (Large Medium Small Hotel) Job Description and Job Specification of Staff in the department Attributes and Qualities of the Housekeeping staff- skills of a good Housekeeper Interdepartmental Co-ordination with more emphasis on front office and the maintenance department Housekeeping Procedures Briefing and Debriefing Indenting from stores, Inventory of Housekeeping Items House keeping control desk, Importance, Role, Co-ordination, check list, key control Handling Lost and Found Handling of Guest queries, problem, request General operations of control desk Role of control desk during Emergency Hotel Guest Room Layout of guest room (Types) Types of guest rooms Furniture Fixtures Fittings Soft Furnishings Accessories Guest Supplies Amenities in a guest room (to be dealt in brief only) Cleaning Science Characteristics of a good cleaning agent Types of cleaning agent Cleaning products (Domestic and Industrial) Room Cleaning and Public Area Cleaning Procedures. Cleaning Equipment Types of Equipment Operating Principles of Equipment Storage, Upkeep, Maintenance of equipment Care and cleaning of different surfaces Metal, Glass, Leather, Rexine, Ceramic, Wood, Wall and floor covering 

PRACTICAL

Glossary of terms ACCOMMODATION MANAGEMENT

Planning Guest Room Layout

Identification of cleaning equipment- Manual & mechanical

Cleaning of different surface

Stain removal & flower decoration

Scrubbing, polishing, wiping, washing, rinsing, swabbing, mopping, sweeping, brushing, buffing

Bed making procedures and preparing amenity checklist.

Flower Arrangements

Interior Decoration

Lighting and Colour Scheme

Evaluation is based on written course work

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Location

30097