MEPCO eOps New Connection System: ENC Closed
MEPCO has officially closed the Electricity New Connection (ENC) system and introduced a fully digital alternative for new electricity connections. From now on, all applicants must use the MEPCO eOps New Connection system either through the official eOps portal or the MEPCO Smart App. This decision was announced through a formal memo issued by the Chief Engineer of Customer Services, making it mandatory across all MEPCO regions.
میپکو نے بجلی کے نئے کنکشن کے لیے این سی سسٹم کو فوری طور پر بند کر کے مکمل ڈیجیٹل MEPCO eOps New Connection System نافذ کر دیا ہے، جس کے تحت اب تمام درخواستیں صرف eOps پورٹل یا MEPCO اسمارٹ ایپ کے ذریعے ہی جمع کروائی جا سکتی ہیں۔ اس فیصلے کا مقصد پرانے اور غیر مؤثر نظام کو ختم کر کے شفاف، تیز اور جدید آن لائن طریقۂ کار اپنانا ہے تاکہ صارفین کو بہتر سہولت اور ادارے کو مؤثر انتظام میسر آ سکے۔
This change marks a major step toward digital transformation in the power sector. Manual applications and legacy systems are no longer accepted, which means customers must adapt to the new online process. The goal is to improve efficiency, transparency, and overall service delivery for electricity consumers.
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ENC System Closure Officially Announced by MEPCO
MEPCO has clearly announced the immediate closure of the ENC system. The authority has stopped all development, maintenance, and operational activities related to ENC and has instructed its offices to discontinue its use completely without any exception.
This closure ensures that no confusion remains for applicants or staff. By ending ENC operations, MEPCO aims to eliminate outdated workflows and fully adopt a modern digital system that it can manage more effectively.
Key points of the ENC closure include:
- Immediate shutdown of ENC system
- No acceptance of new applications via ENC
- Complete halt of ENC maintenance and development
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Why MEPCO Replaced ENC with the eOps New Connection System?
The ENC system was no longer aligned with modern digital requirements. It relied heavily on manual processes and fragmented workflows, which slowed down operations and created inefficiencies. MEPCO decided to replace it with a centralized digital platform.
The MEPCO eOps New Connection system allows better control, faster processing, and improved monitoring. By focusing all resources on one system, MEPCO aims to provide a smoother experience for both customers and internal staff.
Reasons behind this transition include:
- Improved digital efficiency
- Better transparency and tracking
- Reduced dependency on manual systems
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How to Get a MEPCO eOps New Connection After ENC Closure
After the ENC closure, customers have only two official ways to apply for a new electricity connection. Any application submitted through other channels will not be accepted. This ensures consistency and avoids misuse of unofficial methods.
Applicants must carefully choose one of the approved digital platforms. Both options are fully integrated with the MEPCO eOps New Connection system and provide end-to-end online processing.
Approved application methods are:
- MEPCO eOps Portal
- MEPCO Smart App
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Applying Through the MEPCO eOps Portal
The MEPCO eOps portal is the primary platform for submitting new connection applications. Applicants need to log in, complete the required form, and submit all necessary details online. This process removes the need for physical visits.
The portal allows users to track application progress and ensures data accuracy. It is designed to handle all new connection requests efficiently under the MEPCO eOps New Connection framework.
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Using the MEPCO Smart App for New Connection Requests
For users who prefer mobile access, MEPCO offers the Smart App. This app allows customers to apply for a new connection directly from their smartphones. It is especially helpful for users who want convenience and quick access.
The Smart App is fully linked with the MEPCO eOps New Connection system. Applicants can track status updates, manage requests, and stay informed without visiting MEPCO offices.
Benefits of using the Smart App include:
- Easy mobile access
- Application tracking
- Integrated digital workflow
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Impact on Legacy Systems and Third-Party Platforms
With the ENC system closed, all legacy platforms linked to it are now inactive. MEPCO has also instructed the Pakistan Information Technology Company (PITC) to stop accepting any ENC-based applications.
Third-party platforms and intermediaries must redirect all new connection requests to the MEPCO eOps New Connection channels. This ensures uniformity and prevents unauthorized processing.
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Responsibilities of MEPCO Offices and Staff During Transition
MEPCO has issued clear instructions to its offices to ensure a smooth transition. All resources and staff must be shifted to the new digital platform without delay. Offices are required to remain accountable during this process.
Each office must prepare a transition plan and submit regular progress reports to headquarters. This monitoring ensures that the MEPCO eOps New Connection system is implemented properly across all regions.
Offices must:
- Share transition plans with headquarters
- Submit progress reports regularly
- Stop all ENC-related work immediately
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Customer Communication and Awareness Strategy
MEPCO has emphasized the importance of informing customers about the new process. Offices must clearly communicate that new connection requests are accepted only through the eOps portal or Smart App.
This communication helps prevent confusion and saves applicants from wasting time on inactive systems. Clear guidance ensures smoother adoption of the MEPCO eOps New Connection system.
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Troubleshooting and Support for Applicants
If applicants face issues while applying online, MEPCO advises using only authorized digital channels. Retrying through the eOps portal or Smart App is the recommended approach.
There is no alternative manual or ENC-based option available anymore. Applicants should wait for official support responses instead of relying on unofficial sources.
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Transparency Checklist for MEPCO Offices
To maintain transparency, MEPCO offices are required to follow specific monitoring steps. These measures help ensure accountability and build public trust during the system transition.
Transparency measures include:
- Publishing transition summaries
- Tracking staff migration to eOps
- Reporting implementation progress
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MEPCO eOps New Connection Process Overview
The table below summarizes the approved methods for applying after the ENC closure.
| Application Method | Status | Platform Type |
|---|---|---|
| ENC System | Closed | Legacy |
| MEPCO eOps Portal | Active | Web-based |
| MEPCO Smart App | Active | Mobile-based |
Final Thoughts on MEPCO eOps New Connection System
The closure of the ENC system marks a clear shift toward a fully digital future for MEPCO. Applicants must now rely entirely on the MEPCO eOps New Connection system for all new electricity requests.
By adopting this system, customers can expect better transparency, faster processing, and reduced dependency on outdated procedures. Using official digital channels is now the only way forward.
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FAQs
What is the MEPCO eOps New Connection system?
It is a digital platform for applying for new electricity connections after the ENC closure.
Is the ENC system still available?
No, the ENC system has been permanently closed.
Can I apply manually at a MEPCO office?
No, manual applications are no longer accepted.
Which platforms can I use for a new connection?
You can apply through the MEPCO eOps portal or the MEPCO Smart App.
What should I do if I face technical issues?
Retry using official platforms and wait for MEPCO’s authorized support.
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